Coast Dental

Cece Maria 3 months ago

After spending more than $3,000 out of pocket, even with dental insurance, my experience with Coast Dental in Gainesville has been incredibly disappointing. I was scheduled for a procedure that I had already paid for, only to arrive and find out the dentist wasn’t there after telling me to come in on a different day. Later, they scheduled me for my final appointment to have my crown placed, but the day before the appointment they canceled because the crown wasn’t ready from the lab. Now I’ve been told that once the crown arrives, they still have to figure out when corporate will send another dentist to the office. Meanwhile, none of these cancellations, scheduling issues, or delays change the amount I’m expected to pay. I want to be clear that I’m not blaming the staff. They’re doing their jobs and have bills to pay just like everyone else. My frustration is with the way this office is being managed. I can only imagine how difficult it must be to work in an environment where patients are constantly inconvenienced because of circumstances beyond the staff’s control. I do not recommend Coast Dental in Gainesville based on my experience. I hope they improve their scheduling, communic

Ally Collyer 3 months ago

Worst dental office I’ve ever been to — and I’m in the dental profession. My first appointment was canceled without notice after I had already driven 30 minutes to the office. I gave them another chance. Before my second appointment, I uploaded my insurance information online and brought it with me again on the day of the visit. I have used this same insurance recently without issue. After sitting in the waiting room for TWO HOURS for a routine cleaning, I was told they could not verify my insurance and therefore could not see me. The office manager was unable to resolve the issue or offer a reasonable solution. What was most frustrating was the complete lack of communication. At no point during those two hours was I updated about the situation or given the option to reschedule. The office felt disorganized, several staff members were rude, and the office itself did not appear clean. After two separate negative experiences, I will not be returning.

Richard Buie 5 months ago

Yes, this was my first and last time coming to coastal Dental. The young lady upfront did a wonderful job. She got me signed in. I set from 2 o’clock to maybe 5:50. I was given an electric toothbrush I guess for the week sending the Dental chair and he said he couldn’t do the procedure and I’m really nowhere that I had to sit there that long I wouldn’t recommend them to anyone. They Try to do a cleaning. Just got one about two weeks ago. I tried to explain what I was there for showed on the referral and I still had to sit the week unsatisfied customer.

Idrees Jeelani 5 months ago

One star because negative stars is not an option Seemed more like a scam. Avoid this clinic. I went in for a toothache and spent almost three hours there, from 9:30 to 12:30, without anyone actually treating the tooth that was hurting. Instead, they forced a bundle of services I did not ask for, charged me upfront, kept me waiting forever. From the start, the experience felt like a high-pressure sales operation rather than a dental visit. As a new patient, I was told I had to agree to a whole bundle of services I did not ask for, including a comprehensive exam, multiple x-rays, panoramic/3D imaging, and an oral cancer screening. When I questioned why all of that was necessary for a toothache visit, the front desk receptionist was rude and dismissive. Instead of explaining things respectfully, her response was essentially, “Are you the doctor?” That was the tone from the beginning. Especially for the oral cancer screening. I told them I have done that last year and don't need it. I just need my aching tooth addressed. I was told they are not allowed to take new patient without cancer screening, which is BS. Because I was in pain and did not want to leave without help, I reluctantly

Emily Zegowitz 6 months ago

I didnt attend my 2pm routine cleaning appointment until 4pm, and did not actually finish until 5:45pm. I understand that today they were apparently short staffed, but I when I was finally called I was shuffled from room to room without actual service, just being moved. I was charged $35 for a "telemedicine" charge, in which I was forced to Teams call a dentist remotely who for maybe 2 minutes- who just told me the same information I already knew. Then they tried to charge me for two other services I did not get - panoramic x rays and flouride. 2 stars because front desk was kind, but this was unorganized and not considerate to patients.